Productivity

Technology continues to advance. Every passing year, there are new ways that technology can transform how companies, regardless of their industry or sector, can operate. With each new technology released, many business leaders look at how it can be implemented into their company to help them move their business forward. The latest statistics reveal that…

Under Statista, about $1.3 trillion was spent on digital transformation worldwide. And this index grows by 10.4% yearly. Furthermore, over half of the companies that don’t use the software for business improvement find that they will start to lose their clients within twelve months. This is especially true for the customer service branches. That’s because…

A common misconception about employee engagement in the workplace is that it’s only important to encourage happiness and positive attitudes from employees. In actuality, workforce engagement means creating an environment where your employees feel that they have the resources and capacity to do their jobs as effectively as possible so that you can achieve your…

Automation makes an excellent addition to customer service operations. But there’s a right and a wrong way to automate your customer services. Here are four tips on how to do it without harming your customer experience.

Getting to a stage with your business where you can comfortably say that it’s successful or has gotten to a level you’re proud of can be difficult. There are so many things to think about as a business owner, including relationships with clients, customer satisfaction, sales figures, and the well-being of your team, to name…

The subject of data protection regulations remains a heated subject. Naturally, there are a lot of businesses that are offering DPO services and are striking while the iron is hot.

Many business owners consider the possibility of outsourcing their own payroll processing responsibilities at least once or twice. Payroll can be a very tough thing to manage, and even the best payroll software will not matter if none of your staff know how to generate a pay stub. But how much can outsourcing your payroll…

When you run your own company, you may have a great deal of insight into what goes on. However, you might want to consider how a number of modern technologies could allow you to gain a wider range of clients, or even allow you to make more money on a day-to-day basis. There are a…

An effective content marketing strategy emphasizes the value of high-quality over high-quantity content. Your potential clients want to learn more about your business and how your product or service could benefit them by visiting your website. You need not only a lot of material, but you also need high-quality content to succeed. Quality is the…

Every day, technology is changing the way we experience the world. However, a lot of the time, we don’t truly understand how that technology works. When it comes to OCR (optical character recognition), we often take for granted how much this intricate process can improve our daily lives. OCR is a piece of technology that…